Privacy Policy

Last Updated: 20/03/25

1. Who We Are

Llama is committed to protecting your privacy. This policy explains how we collect, use, and protect your personal data.

For any questions, contact us at:
📧 hello@wearellama.co.uk

2. What Data We Collect

We collect and process the following types of personal data:

·    Information you provide: Name, email, phone number, preferences, and payment details (if applicable).

·    Automatically collected data: IP address, browser type, and website usage via cookies (see Cookies Policy below).

·    Marketing preferences: If you opt into receiving updates from us and our partners.

3. How We Use Your Data

We use your data to:
✔ Provide and personalise our services
✔ Process bookings or transactions
✔ Send relevant marketing communications (only if you opt-in)
✔ Improve our website and customer experience
✔ Comply with legal obligations

4. Marketing & Your Choices

We will only send you marketing communications if you have given clear consent. You can manage your preferences or opt out anytime by:
Clicking “Unsubscribe” in emails
Contacting us at: hello@wearellama.co.uk

We never sell your data. If you opt-in to receive offers from our trusted partners, they will contact you directly, and their privacy policies will apply.

5. Sharing & Security of Your Data

We may share your data with:

·      Service providers (e.g., payment processors, email platforms) to deliver our services

·      Legal authorities if required for compliance

·      Partners (only if you consent) for marketing purposes\

We implement strong security measures to protect your data, but no system is 100% secure. If a breach occurs, we will notify affected users as required by law.

6. Your GDPR Rights

Under GDPR, you have the right to:

·      Access the personal data we hold about you

·      Correct inaccurate data

·      Request data deletion (“right to be forgotten”)

·      Restrict or object to data processing

·      Request data portability to another provider

To exercise these rights, email hello@wearellama.co.uk. We will respond within 30 days.

7. Cookies & Tracking

We use cookies to enhance your browsing experience. You can manage cookie settings in your browser. See our Cookies Policy for full details.

8. Changes to This Policy

We may update this policy from time to time. Any changes will be posted here, and significant updates will be communicated via email.

9. Contact Us

For questions about this Privacy Policy or your data, contact us at:
📧 hello@wearellama.co.uk